Return Policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, undamaged and resell-able and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

* Gift cards, when available

* Damaged accessories 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Call us at 1-242-357-4500 and we will instruct you on how to return your scooter.

There are certain situations where only partial refunds are granted: (if applicable)

* Obvious signs of use

* Operating systems such as brakes, brush-less motor, lithium battery, electrical system have been tampered with. Return policy is void.

* If the scooter has been submerged all warranties are void.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 60 days after delivery Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kurt@e-scooterdepot.com. Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at kurt@e-scooterdepot.com our service department will arrange a convenient time to pick up your item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Shipping

To return your product, you should contact us via email kurt@e-scooterdepot.com for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.